Contact Us

We want you to be excited by our innovation, pleased with our product and satisfied with our service. However despite our best efforts and intentions, we don’t always get it right. We are here to help. Instructions and troubleshooting tips and tricks can be found on all of our brand websites on the Support page. To find any brand website click here.

If your question isn't answered through troubleshooting, the fastest way to resolve your issue is to call the Customer Care phone lines by clicking the box below. The phone lines are open Monday-Friday from 9:00am-6:30pm EST.

Alternatively, you can send an email to customer care by clicking the CUSTOMER SUPPORT link


You are a valued customer and we are committed to getting it right and making life more fun!

Customer Service

Contact Information

Contact Information

Spin Master reaches around the globe. Our products are distributed in over 50 countries either through Spin Master offices or in partnership with other toy companies.

Click the logos below for worldwide contact information.

Immediate Support

Need immediate help?Search our Frequently Asked Questions.Phone (US):Customer Care Toy Support: 1800 622 8339Shop.Spinmaster Order Support: 1-855-321-SPIN (7746)Email:CUSTOMER SUPPORT
Hours:North America: 9 am - 6:30 pm EST (Monday- Friday)
France: 9:00am – 8:00pm CET (Monday- Friday)
Germany: 9:00am - 8:00pm CET (Monday- Friday)
Italy: 9:00am - 8:00pm CET (Monday- Friday)
Netherlands: 9:00am - 10:00pm CET (Monday- Friday)
United Kingdom: 12:00pm - 8pm GMT (Monday- Friday)
Mexico: 8am – 4pm EST (Monday- Friday)
Australia: 8:00AM - 4:00PM AEST(Monday- Friday)
Poland: 9:00 - 16:00 CET (Monday- Friday)
Slovakia: 9:00 - 16:00 CET (Monday- Friday)
Czech Republic: 9:00 - 16:00 CET (Monday- Friday)
Hungary: 9:00 - 16:00 CET (Monday- Friday)
Romania: 10:00 - 17:00 EET (Monday- Friday)
Address:Spin Master Ltd.ATTN: Global Customer Care121 Bloor Street East.Toronto, ON. Canada M4W 3M5
Other Phone Numbers:
1800 316 982
0800 297 267
0800 77 688
1800 622 8339
400 120 4837
Czech Republic
800 55 05 30
0800 909 150
008000 101 0222
080 100 052
800 788 532
800 2 8044
0800 022 3683
800 08 02 38
Republic of Ireland
0800 40 00 15
0800 23 28 00
0800 561 350
United Kingdom
0800 206 1191
United States
1800 622 8339

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