Contact Us

At Spin Master, our vision is to make life more fun. We want our customers to share that same excitement. If you have any questions or concerns with our products, we’re always happy to help!

Instructions and FAQs can be found on all of our brand websites or the support page tab. Click here for our support pages. Click here for our brand websites.

If you can’t find the answer to your question and still need help from us, you can choose from one of our contact options below.

Customer Care

Contact Information

Contact Information

Spin Master reaches around the globe. Our products are distributed in over 50 countries either through Spin Master offices or in partnership with other toy companies.

Click the logos below for worldwide contact information.

Immediate Support

Need immediate help?Search our Frequently Asked Questions.Phone (US):Customer Care Toy Support: 1800 622 8339Shop.Spinmaster Order Support: 1-855-321-SPIN (7746)Email:CUSTOMER SUPPORT
Hours:North America: 9:00am - 6:30pm EST (Monday – Friday)
Mexico: 8:00am - 4:00pm EST (Monday – Friday)
France: 9:00am - 5:00pm CET (Monday - Friday)
Germany: 9:00am - 4:00pm CET (Monday - Friday)
Italy: 9:00am - 5:00pm CET (Monday - Friday)
Netherlands: 9:00am - 5:00pm CET (Monday - Friday)
UK: 8:00am - 5:00pm GMT (Monday - Friday)
Australia: 8:00am - 5:00pm AEST(Monday - Friday)
Poland: 9:00am - 5:00pm CET (Monday - Friday)*
Slovakia: 9:00am - 5:00pm CET (Monday - Friday)
Czech Republic: 9:00am - 5:00pm CET (Monday - Friday)
Hungary: 9:00am - 5:00pm CET (Monday - Friday)*
Romania: 10:00am - 6:00pm EET (Monday - Friday)*
*Support is available only in English
Address:Spin Master Ltd.ATTN: Global Customer Care225 King Street West, Suite 200Toronto, ON. Canada M5V 3M2
Other Phone Numbers:
Australia
1800 316 982
Austria
0800 297 267
Belgium
0800 77 688
Canada
1800 622 8339
China
400 120 4837
Czech Republic
800 55 05 30
France
0800 909 150
Germany
008000 101 0222
Hungary
080 100 052
Italy
800 788 532
Luxemburg
800 2 8044
Netherlands
0800 022 3683
Poland
800 08 02 38
Republic of Ireland
0080080001230
Romania
0800 40 00 15
Slovakia
0800 23 28 00
Switzerland
0800 561 350
United Kingdom
0800 206 1191
United States
1800 622 8339

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